Function

Frameworks-Tools

Data Collection, Organization, Summarization

Affinity Diagram

Brainstorming

Cause-Effect Diagram (Fishbone)

Check Sheet

Consensogram

Histogram

Interrelationship Diagram

Matrix Diagram

Nominal Group Technique (NGT)

Pareto Diagram

Run Chart

Scatter Diagram

Concept Statement

Customer Map

Customer Matrix

Data Matrix

Flow Chart

Plan Backward-Implement Forward

Plan-Do-Study-Act

System Map

Systems Framework

Ten-Four Consensus

Tree Diagram

Values Framework

Group Facilitation

Expectations